Be The Good Customer

For the last couple of years I have worked as a supervisor for home agents for a large catalog company. During that time I have heard some complaints (as well as having experienced a few of the situations) so here is my list of how to be the much loved phone order customer: Be prepared. Have pen/pencil and paper on hand to jot down any information that you need so that the CSR does not have to hold (and all the other waiting customers) while you search for said items. Make sure to read the description of the item that you want so you do not waste time asking for information that is clearly stated in the product description. Okay to ask for more details but when item is listed with no color options, do not ask if you can get it in another color, etc. Know the item # and how to find the number. Know your size. Measure and compare to the company’s sizing chart. If you want to know if the item runs larger or smaller rather than true to size it will be stated in the description. Be in a quiet place. Barking dogs, screaming kids (or spouse), loud TV makes it very hard to hear your order. Speak up and enunciate, clarify like sounding letters (A as in apple, etc) Do not over talk the order taker when they are asking or giving you information as most order systems require that information is input in a specfic order. If sending the item to another person, be sure to have their address, and phone number. Again so that others do not have to wait while you seek the information. Read the s&h information so that you are not surprised at the charge. Note if there is a size/weight charge from the carrier for the item. Have your payment information on hand. If you are offered upsell items, be polite if refusing. This is part of the CSR’s job and there just might be something on that night’s sale list that you want and can get at a savings. No standing in long lines on Black Friday! CSRs remember the customer who caused them stress and you want to be known as the very welcome customer. You might even find that you are given some little extra perks for being pleasant.